Your ops team, multiplied by agents.
Expedion deploys AI agents into your existing workflow and runs them on your behalf. Agents handle routine submissions and triage exceptions. Your staff makes the judgment calls that actually need a human. Your existing setup stays where it is. You see every metric in real time.
2-week pilot on your real shipments · Success criteria agreed upfront · No TMS migration required
Built by operators with 18 years inside freight forwarding
What we handle
The work that drains your ops team, run by agents.
Ops isn't 80% routine. Real forwarder ops splits closer to 40% routine submissions and 60% exceptions, follow-ups, and coordination. Both need to be handled. Expedion agents cover both. Your people make the judgment calls that actually need a human.
Exception Triage & Visibility
Roll-overs, cut-off misses, document discrepancies, carrier silences, customer status queries. Agents monitor shipments across carriers, surface exceptions with context, draft the follow-up, and escalate to your team only when a judgment call is needed. Example: 48 hours of carrier silence on a booking. The agent checks the schedule feed, reconciles vessel ETA against alliance partner data, drafts a revised status update for your customer, and flags the shipment to your ops lead with full context attached. No human retyping, no inbox archaeology.
Shipping Instructions
Agents prepare, validate, and submit SIs to the carrier. VGM reconciliation, HS code validation, and cut-off enforcement built into the workflow. Designed to target 99%+ first-pass accept rate within 90 days of going live.
Bill of Lading
Draft BL review against the original SI with field-level discrepancy callouts. LC cross-checking, amendment routing, and telex release handling across pre-departure and post-departure workflows.
Bookings & Documentation
Booking creation, amendment handling, pre-alerts, VGM submission, cargo manifests, and customs paperwork. DG declarations are drafted against your certified shipper's classification for human sign-off. The agent handles the paperwork, your DG-trained staff remains the classifier of record. Carrier-specific format requirements handled without human retyping.
How it works
From access granted to live in production in 5–7 days.
No TMS migration. No long implementation. Agents deploy into your existing workflow, learn from your team, and earn autonomy through measurable accuracy. Every mock below is illustrative of the production dashboard.
Step 01 · Days 1–3
Connect & learn
We connect to your TMS and carrier portals, ingest your SOPs, communication templates, and approval rules. Agents learn your workflow before they touch a single submission.
Step 02 · Days 4–7
Supervised pilot
Agents run in shadow mode, generating outputs for your team to approve, correct, or reject. Every correction becomes permanent training. You stay in control of every action that leaves your four walls.
Step 03 · Day 8 onwards
Live in production
Agents go live with full audit trails, approval gates on sensitive actions, and live metrics. Your staff focuses on exceptions that need judgment, customer relationships, and growth. Everything else runs on its own.
Your team was hired to grow your business. Not to chase BL amendments.
Two-week pilot on your real shipments, with success criteria agreed upfront. We deploy agents into your workflow and prove value before you scale.
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