How pricing works
We do not sell seats and we do not publish a rate card. Pricing is a function of the workload we automate for your ops team: volume per month across shipping instructions, bill of lading amendments, documentation filings (VGM, DG, advance manifest), booking management, and tracking events, plus carrier mix and destination complexity.
Every engagement is quoted after a scoping call in which we review a representative week of your current ops workload, the carriers and TMS in your stack, and the service quality you measure against today. Expect a written scope, a fixed monthly fee for the pilot, and a production pricing model that scales with the volume we actually handle — not with the size of your team.
What this means in practice: if your team handles 500 SIs per month today, we price for that volume. If it grows to 2,000 in six months, we re-baseline and the fee adjusts. There is no seat count, no per-user creep, and no feature tier to upgrade into.
What's included in a pilot
Pilots run for two calendar weeks. The scope covers one or two carrier workflows (typically SI submission plus BL amendments) on a defined set of lanes or a defined daily volume. Success criteria are written down before we start: accuracy thresholds, cut-off adherence, amendment fee avoidance, turnaround time, and an explicit rollback trigger if any threshold is missed.
Your ops team stays in control throughout. Every document our agents produce is reviewed by your team before it leaves the building, and the audit trail is available in your TMS or in a shared log. Humans stay in the loop for exceptions and for anything the agents are not explicitly trained on.
We do not migrate your TMS, rebuild your processes, or ask your team to change how they work. The pilot is a controlled test on a subset of your live workload with measurable pass/fail criteria. At the end of two weeks, you either continue to production at a scoped monthly fee or we step out and leave your workflow intact.
How production pricing is scoped
Production pricing is set after the pilot on two inputs: the monthly volume across the workflows we run for you, and the carrier and destination mix that drives handling complexity. We write this into a scope document with a fixed monthly fee and a re-baseline interval — typically quarterly — so the fee reflects what we actually handle rather than a projection.
We do not charge setup fees separately, and we do not require long-term contracts during the first year. Month-to-month is standard. If you want a longer commitment for a predictable rate, we will write one.
If any of this raises a question specific to your ops context, a 30-minute call is the fastest way to get a scoped answer. Book one below.