Automate Logi-Sys workflows with AI agents that integrate via Open API and LogiCONNECT

Logi-Sys overview

Logi-Sys is the flagship cloud ERP from Softlink Global, headquartered in Mumbai with regional offices in Singapore, the Philippines, the UAE, and the USA. Softlink Global Pvt Ltd was incorporated in Mumbai in 2005 (canonical per Indian government CIN U72200MH2005PTC151897). The company's product lineage goes back further, with Visual IMPEX as the long-running customs filing product preceding the Logi-Sys cloud platform. In November 2023, HCKK Ventures acquired Softlink Global. CEO: Amit Maheshwari.

Logi-Sys serves 1,500+ freight forwarders across 45+ countries per the company's public material. Softlink Global, the parent, serves 4,500+ logistics and freight companies across its product family including Live IMPEX, Visual IMPEX, and Logi-Sys; the 4,500+ figure is the parent-company total across all products, not Logi-Sys-specific reach.

The technical authority signal is regulatory integration depth. Logi-Sys provides direct ICEGATE integration for real-time submission acknowledgments on Bills of Entry and Shipping Bills, e-Sanchit electronic documentation for paperless customs, and integration with Live IMPEX for the broader Indian customs filing pathway. Softlink describes Live IMPEX as "powering 80% of ICEGATE filings." Indian customs is one of the most complex regulatory systems globally; Logi-Sys's native integration with ICEGATE, e-Sanchit, and the Bills of Entry / Shipping Bills filing surface is what differentiates it from globally-positioned TMSs that cover Indian customs only via third-party connectors or manual filing. The same regulatory depth pattern extends across Logi-Sys's Southeast Asian markets.

API capabilities and constraints

Logi-Sys's integration surface is multi-layered. The platform exposes five distinct integration channels that together cover forwarder-side data exchange, regulatory filing, and carrier-side execution.

Layer 1: Logi-Sys Open API. Forwarder-side reads and writes against the cloud ERP. Per the GetApp Q&A: "Yes, Logi-Sys has an API available for use." Specifics including developer portal URL, authentication mechanism, base URL, and sandbox availability are not surfaced in public material; the gap is flagged inline at the end of this section.

Layer 2: LogiCONNECT and LogiBRIDGE. Logi-Sys's branded integration platform layer. Per the platform page on logi-sys.com: "Logi-Sys connects with airlines, shipping lines, customs portals, and financial institutions via LogiCONNECT and LogiBRIDGE, ensuring smooth digital transactions across the supply chain." This is the abstraction layer that handles carrier-side, financial-system, and customs-portal connectivity. The specific architecture (REST APIs, EDI, or hybrid; whether INTTRA is part of the carrier connectivity layer; how the carrier-side hybrid is implemented) is not surfaced in public material; the gap is flagged inline.

Layer 3: ICEGATE direct integration. This is the differentiator. Direct connection to India's Indian Customs Electronic Gateway provides real-time submission acknowledgments for Bills of Entry and Shipping Bills, e-Sanchit electronic documentation support, and faster customs processing times. Per logi-sys.com/icegate and logi-sys.com/customs-clearing.

Layer 4: Live IMPEX integration for the customs filing pathway. Live IMPEX is Softlink Global's separate customs filing product within the parent product family. Softlink describes Live IMPEX as "powering 80% of ICEGATE filings." Logi-Sys integrates with Live IMPEX for forwarder-side workflow continuity on the volume-grade Indian customs filing layer.

Layer 5: Carrier-side integration via direct API where carriers expose APIs, plus portal automation where they don't. This is hybrid carrier integration by design. Where carriers expose APIs to forwarders, LogiCONNECT integrates directly. Where carriers haven't published APIs to forwarders, portal automation handles the integration. The hybrid approach reflects engineering for the actual carrier ecosystem across Indian and Southeast Asian shipping lines, where API exposure to forwarders is uneven across the carrier surface.

For ops automation, this multi-layered architecture means forwarder-side data exchange runs through the Open API and LogiCONNECT/LogiBRIDGE layers, Indian customs runs through the ICEGATE and Live IMPEX layers, and carrier-side execution runs through the hybrid API-plus-portal-automation layer. The integration breadth across regulatory, carrier, and financial systems is the load-bearing technical authority.

How Expedion integrates

Expedion agents read shipment state from Logi-Sys via the Open API. Booking references, BL drafts, SI fields, container assignments, milestone events, and customs filing status are pulled against the customer's Logi-Sys account using forwarder-issued credentials.

Agents execute carrier-side workflows through Logi-Sys's hybrid integration topology. For carriers that expose APIs to forwarders (Hapag-Lloyd, ONE, and CMA CGM all publish REST APIs at api-portal.hlag.com, developers.one-line.com, and api-portal.cma-cgm.com), agents work through the direct API path. For carriers that haven't published APIs to forwarders, agents drive each carrier's portal directly with the same engineering pragmatism Logi-Sys's portal-automation layer uses. Where carrier-side execution requires portal-specific knowledge (Maersk's HS-code enforcement at SI submission, MSC's character validation and ICS2 filing modes on myMSC, COSCO's portal-only flows for Chinese-origin documentation), Expedion agents handle the variance per workflow.

Completed events write back to Logi-Sys via the Open API and through LogiCONNECT and LogiBRIDGE so the system of record stays current. Indian customs filing status continues to flow through Logi-Sys's existing ICEGATE and Live IMPEX layer; agents read filing state but do not duplicate or replace the customs filing pathway. Authorization is forwarder-provided: agents use customer-supplied Logi-Sys credentials and carrier-portal credentials with explicit, auditable scope. No credential reuse across forwarder accounts.

Workflows automated on Logi-Sys

Five Phase 1 workflows on Logi-Sys. Each row is a workflow; the integration mechanism describes how Expedion agents bridge between Logi-Sys's Open API + LogiCONNECT/LogiBRIDGE surface and each carrier's execution channel. Logi-Sys's carrier integration is hybrid by design: direct APIs where carriers expose them, portal automation where carriers haven't published APIs, reflecting the reality of Indian and Southeast Asian carrier ecosystems where API exposure to forwarders is uneven across shipping lines.

Logi-Sys's hybrid carrier integration is the structural reality of working across Indian, Southeast Asian, and global ocean carriers. Where carriers expose APIs to forwarders, LogiCONNECT integrates directly. Where carriers haven't published APIs to forwarders (a common pattern across Indian shipping lines and parts of the Southeast Asian carrier ecosystem), portal automation handles the integration. Indian customs filings flow through the dedicated ICEGATE and Live IMPEX layer, providing real-time submission acknowledgments and e-Sanchit electronic documentation that few globally-positioned TMSs match natively. Where carrier-side execution requires portal-specific knowledge that the integration layer doesn't fully cover (Maersk's HS-code enforcement at SI submission, MSC's character validation, COSCO's lack of confirmed DCSA conformance), Expedion agents handle the variance per workflow.

Onboarding timeline

Logi-Sys customer onboarding for the TMS itself is not surfaced in primary sources. Logi-Sys is a multi-module platform spanning freight forwarding, warehouse management, customs, transport, invoicing, accounting, and sales CRM; typical implementation depends on which modules the customer activates and the Indian regulatory configuration scope. Softlink Global positions Logi-Sys as "Software with a Service" (SwaS) rather than pure SaaS, with onboarding, training, and support bundled with the software. Specifics are outside Expedion's surface area.

Expedion onboarding sits on top of an existing Logi-Sys deployment. The typical engagement runs five to seven business days from kickoff to first agent in supervised production, covering Open API access provisioning, LogiCONNECT and LogiBRIDGE configuration mapping where applicable, customer-specific custom-field reconciliation, carrier credential provisioning, and a supervised validation period across booking, SI, BL, documentation, and tracking workflows on the carriers in scope.

The first onboarding step is Open API access. The forwarder enables Open API access for Expedion's agent layer. ICEGATE filings, the Live IMPEX customs pathway, and the LogiCONNECT and LogiBRIDGE integration layer are typically already deployed for Logi-Sys customers serving Indian-origin or Indian-destination cargo; agent integration runs against the existing configuration rather than provisioning new regulatory connections.

Where it fits

Logi-Sys serves freight forwarders, customs brokers, and logistics service providers, with depth in Indian and Southeast Asian markets and growing global reach via regional offices in Singapore, the Philippines, the UAE, and the USA. Strong fit for forwarders that need deep Indian regulatory integration alongside global forwarding operations across multiple carriers and trade lanes.

Distinctive elements in the landscape: deep regulatory integration for the sophisticated Indian and Southeast Asian regulatory ecosystem. Indian customs is one of the most complex regulatory systems globally; Logi-Sys's direct ICEGATE integration, e-Sanchit electronic documentation, and Live IMPEX customs filing pathway provide native depth that few globally-positioned TMSs match. The hybrid carrier integration approach (direct API where carriers expose APIs, portal automation where they don't) reflects engineering for the actual carrier ecosystem across Indian and Southeast Asian shipping lines. The "SwaS" model bundles software with onboarding, training, and support, addressing a real market need where pure self-serve adoption patterns don't always fit. AI features (Logi-Sys Arena, LogiBRAIN, LogiTALK) extend the platform without changing the core regulatory depth foundation.

Logi-Sys is one of several TMS choices a forwarder can make; that choice is an operational decision driven by company size, regulatory scope, trade-lane focus, and team workflow. Expedion runs on top of Logi-Sys or any other TMS the forwarder uses; the agent layer is independent of the TMS choice.

Related pages

Carriers Expedion automates on Logi-Sys: Maersk, MSC, CMA CGM, Hapag-Lloyd, ONE, COSCO, and Evergreen.

Hubs: Carriers hub · Solutions hub · Integrations hub

Solutions on Logi-Sys: Bill of Lading · Shipping Instructions · Booking · Documentation · Tracking

Other TMS integrations: CargoWise · GoFreight · Magaya · Descartes · ShipThis · No TMS

Frequently asked questions